Online FAQs

On the Order Confirmation page click Continue to Account to review your details, and start viewing Country TV Online via the Live TV / VOD tab. Please note that as this is a recurring subscription your credit card will be recharged at the end of the subscription period selected, unless you cancel your subscription prior to renewal.

When you have completed the sign up process and paid your first subscription, or activated a trial period, you can access Country TV online directly from your account. Select Live TV & VOD from the menu bar to go straight to Live TV. You can then use the left hand menu to select On Demand viewing.

You will also receive an email containing a link to the login page, plus there is a button for Online Login on the Live TV / On Demand page of the website. We suggest you save this page as a favourite in your internet browser for easy access. Log in using the email address and password selected during the sign up process.

Either follow the steps above for a password reset, or log in to your account and select Change Password from dropdown box on top right then follow instructions on screen.

If automatic billing of your credit card fails, access to Live TV /VOD will be automatically suspended until payment is received. There may be further attempts to charge your card in the 3 days following a declined billing, and at any time you can login to your account and make payment by clicking on My Invoices, view the unpaid invoice on screen, and click ”Pay Now” to enter your credit card details. Your service will be reactivated immediately once payment has been successfully processed. The credit card entered will be securely stored with our payment gateway for the next billing cycle. After 3 days, and if your invoice is no longer available to pay, you can simply click My Subscription and Order New Subscription and once your payment is processed this will reinstate your access to Live TV / VOD.

If you require a copy of your invoice log in to your account and select My Invoices from the menu bar along the top. Your invoices will be listed here, along with the payment status and you can click on each invoice to view/print.

Standard subscription options are monthly or annually. Online subscriptions are paid in advance for the subscription period selected. Your first subscription period starts when:

a) you purchase your Subscription, or if your Subscription commences with a trial period, immediately after expiry of your trial period; and

b) we charge the first Subscription Fee to your Credit Card,

and continues to the end of the Subscription Period following the start date.

For standard monthly or annual subscriptions, unless you cancel your Subscription prior to the end of a Subscription Period, at the end of each Subscription Period we will automatically roll over your Subscription for a further Subscription Period of the same length.  We will charge your Credit Card the Subscription Fee in advance of each Subscription Period.

Where you have selected a Promotional Subscription, and unless you cancel your Subscription prior to the end of that Promotional Subscription period, your Subscription will automatically switch to standard monthly Subscription Periods at the end of the Promotional period specified in the offer, unless expressly stated otherwise in the terms of the promotional offer selected. One exception is our SuperGold cardholder offer where there is a recurring discount for the same term.

*Please always read the terms and conditions specific to the promotional offer you are selecting, so that you are aware of the renewal terms relating to the offer.

Unless expressly stated otherwise, all Subscription Fees are GST inclusive.

From time to time we may offer promotional pricing for varying subscription periods.

Where you select a promotional subscription, and unless you cancel your subscription prior to the end of that promotional subscription, your subscription will automatically switch to monthly subscription periods at the end of the promotional period specified in the offer, unless expressly stated otherwise in the terms of the promotional offer selected.*

One exception to this is our offer to SuperGold cardholders where there is a recurring discount and the subscription renews each time for the same term and discounted rate, unless the subscription is cancelled prior to renewal date.

*Always read the terms and conditions specific to the promotional offer you are selecting, so that you are aware of the renewal terms relating to the offer.

Online subscriptions are paid in advance for the subscription period selected. Your first subscription period starts when:

a) you purchase your Subscription, or if your Subscription commences with a trial period, immediately after expiry of your trial period; and

b) we charge the first Subscription Fee to your Credit Card,

and continues to the end of the Subscription Period following the start date.

There may be a signup button or a link within the special offer advertised which will take you directly to the checkout with the Promo Code details pre-selected for you.  Check that the details shown in the Order Summary box are correct, and if so click “Checkout” to complete your subscription.

*Always read the terms and conditions specific to the promotional offer you are selecting, so that you are aware of the renewal terms relating to the offer.

If you need to enter the Promo Code manually, first click the “Subscribe Now” button easily found on our website, then click the down arrow to open the dropdown box where you can choose the relevant Subscription Period for the Promo Code you have. (Please note the Promo Code will be entered on the following page.) Click “Continue” on the right hand side to move on to Review & Checkout, where you can type in the Promo Code, then validate it by clicking “Validate Code” underneath. You will see the Order Summary update to the new price.  Continue to Checkout to complete your subscription.

To take up the 30 Day Free Trial, select your chosen Subscription Period from the dropdown box and enter the Promo Code FREE30 to subscribe to the free trial for a 30 day period before commencing your paid subscription.  A credit card is required for signup.  For more details on the 30 Day Free Trial please review the offer on our website or check the FAQ below.

Yes, please check our Special Offers page for details of our exclusive offer to SuperGold cardholders.  You can also view the offer on the SuperGold website. T&C’s apply.

The SuperGold discount applies to 3 monthly subscriptions only and is a recurring discount, so your subscription will renew every 3 months at the discounted rate unless cancelled prior to renewal date.

You may cancel your Subscription at any time by logging in to your account and selecting Request Cancellation under “My Subscription”. Click on your subscription to view it and then click Cancel to request cancellation.
To cancel with effect from the end of the current subscription period, you must cancel before your subscription renewal date. If you cancel after your subscription has renewed, cancellation will be effective from the end of the new subscription period. You will not receive a refund of any fees or other amounts already paid when you cancel your subscription.

If your Subscription commenced with a trial period and you cancel your Subscription during the trial period, cancellation is effective from the end of the trial period.

If your Subscription did not commence with a trial period or you cancel your Subscription at any time after the end of your trial period, cancellation is effective at the end of the current subscription period. Your access to the Country TV Online Service will be disconnected with effect from the end of the current subscription period, providing you cancel prior to automatic renewal of your subscription.
Please note you will not receive a refund of any fees or other amounts already paid when you cancel your subscription.

Please read our Privacy Policy.

Please read our Privacy Policy.