FMG has bolstered its claims and assessing teams and is working at streamlining the process to get more claims paid. FMG has so far paid out about $23 million in insurance claims following Cyclone Gabrielle and other recent storms. FMG’s head of claims, Nicki Mackay, describes as heart-breaking seeing and hearing how people’s lives and livelihoods have been impacted by these storms. She says where possible FMG is making quick and considered decisions on settling claims and says the $23m is just the tip of things and there’s some way to go yet. Nicki Mackay says FMG is in a financially strong position to pay for this event, with good reinsurance relationships in place, noting most of our claims costs will be paid for by reinsurance.”