Rural insurer FMG has resolved 80% of claims and paid out more than $228 million in response to Cyclone Gabrielle and the Auckland Anniversary Weekend floods. The two events are the biggest disasters FMG has faced in its 118-year history and resulted in more claims than from the Kaikōura and Canterbury earthquakes combined. It received 11,622 claims in all and FMG’s recovery manager, Jacqui McIntosh, says learning from the past and the company’s rural expertise have helped them to get money to impacted communities faster than before. Claims involved 2668 homes and 2235 farm buildings . Others were for vehicles destroyed by flood waters, crops lost to silt, businesses interrupted, stock lost and farm fences destroyed. Jacqui McIntosh says it is amazing what is learnt in the process of navigating some of these claims with people’s businesses, families, their pets and properties. It becomes very personal.